Trainer: Fiona Buckley
Location: Dublin
Cost: 192.00
Date: September TBC
Assertive Communication
Proposed Aims & Objectives By the end of the course participants will be able to:
- Be more assertive
- Challenge constructively
- Know the right way to assert themselves
- Use their body language effectively
- Feel more confident asserting themselves
- Be equipped with tools to deal with different situations
- Be more effective in their role
- Have practical ways to implement these techniques in their role
Proposed Programme Content
- Introduction & set individual objectives
- Understanding assertive, non-assertive & aggressive behaviours
- Barriers to assertiveness
- Conflict Management
- Body language
- Dealing with difficult people, situations & behaviours
- Influencing skills
- Self-awareness and confidence
- Personality types and assertiveness
- How to be more assertive