Proposed Aims & Objectives By the end of the course participants will be able to:

• Be more assertive
• Challenge constructively
• Know the right way to assert themselves
• Use their body language effectively
• Feel more confident asserting themselves
• Be equipped with tools to deal with different situations
• Be more effective in their role
• Have practical ways to implement these techniques in their role

  Proposed Programme Content  

• Introduction & set individual objectives
• Understanding assertive, non-assertive & aggressive behaviours
• Barriers to assertiveness
• Conflict Management
• Body language
• Dealing with difficult people, situations & behaviours
• Influencing skills
• Self-awareness and confidence
• Personality types and assertiveness
• How to be more assertive