Business Excellence Skillnet

Business Excellence Skillnet

We are pleased to be able to offer a limited number of free places for jobseekers on our network programmes

Please click on the following link to check if you meet Jobseekers eligibility criteria;

CLICK HERE TO BOOK NOW

DATES: 20th May  2013

TIME:  9. 00 am – 5.00pm

 COST:  €100  per member / €145.00 non member

 LOCATION: Limerick

 

Programme Overview

This Assertiveness Skills training course is a 1 Day public programme, designed for everyone and will help delegates to develop skills to enable them to be more confident covering key areas such as, What is Assertiveness, Assertiveness Techniques, Counselling Yourself, Two Way Communication, How to Be Assertive and Self Development.  Assertiveness increases the chance of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful assertiveness training course.

 

Programme Objectives

To develop skills to build confidence and assertiveness techniques as well as self development within the work environment.

 

Course Content

Course Contents:

What is Assertiveness?

  • What It is Not
  • Why we Need It
  • Understanding your Own Needs

Understanding Behaviours

  • Aggressive Behaviour
  • Passive Behaviour
  • Assertive Behaviour

Goals and Costs of the Different Behaviours

Communication Skills

  • Models of Communication
  • Active Listening
  • Your Voice
  • Body Language
  • Non-Verbal Communication
  • Two Way Communication

How to be Assertive

  • The Steps Involved
  • Steps for Assertive Communication
  • Upward Assertion
  • Assertive Techniques to Practice
  • How to Disagree
  • Tips for Handling Criticism
  • Tips for responding to criticism
  • Broken Record
  • Discrepancy Assertion
  • Positive Inner Dialogue
  • Fogging
  • Using Power Words

Self Development  

  • Dealing with Difficult Situations

Confidence Building 

 

Target Audience

 

This Assertiveness Skills training programme may be of interest to anyone who wishes to increase the chance of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful training course.

 

Trainer Profile Qualification & Relevant Experience

 

Mairead O’Carroll

Máiréad has an Honours BBS, a Masters in Computing and a Diploma in Coaching, plus FETAC Level 6 Coaching Award,anAdvanced Career Coaching &a Foundation Diploma in Education & Training. Máiréad has worked in the multinational, public and private sector and has also run a training company for eight years. She has extensive business and training experience and this is brought to bear in her training style and attention to detail when designing and delivering courses.  She has delivered certified courses in City & Guilds, ECDL and FETAC, as well as developing courses for use in-house in both her role in the multinational sector and as part of the National eProcurement project, which included training participants on how to use the Irish Government eTenders website. Over the past 15 years, she has also delivered courses for FAS and Kerry Education Service as well as with us in TrainingPoint.

Máiréad is herself a strong believer in the value of lifelong learning and the long term benefits of continuous development for employee involvement and advancement as a means of increasing employee effectiveness and productivity. She always puts the needs of her course participants first and develops her courses with their aims and objectives in mind. With a firm belief that the best training is interactive and client led, Máiréad strives to ensure that appropriate case studies are used, in order to promote better understanding and participation by course participants while also utilising role plays and group discussion and development as a means of ensuring that the many tenets of learning are used in her training courses.

The Business Excellence Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

 

For more information on Skillnets Ltd, please visit www.skillnets.ie

 

We are pleased to be able to offer a limited number of free places for jobseekers on our network programmes subject to funding being available. Please click on the following link to check if you meet Jobseekers eligibility criteria

Skillnets funded from the National Training Fund through the Department of Education and Skills

 


 

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