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Business Excellence Skillnet

We are pleased to be able to offer a limited number of free places for jobseekers on our network programmes

Please click on the following link to check if you meet Jobseekers eligibility criteria;

CLICK HERE TO BOOK NOW

DATES: Thursday, March 13th, 2014

TIMES: 9.00am -  1.00pm

LOCATION: Ramada Viking Hotel, Waterford   www.ramadavikinghotel.ie

COST: €€65 per member; €75 €per non member

 

Programme Overview

Your email correspondence reflects as much about you as it does the subject matter. There is a systematic approach to email writing which does not come naturally to everyone.  During this session participants with no formal training in email writing will learn and practice the fundamental techniques of email etiquette and communication. 

Following this session you will:

 ·        Improve communication skills

·        Identify your own personal style

·        Build confidence in your email writing

·        Write in a manner which conveys results clearly and concisely

·        Avoid common mistakes, jargon and grammatical pitfalls

·        Use style, tone and vocabulary to vary your writing

 Training Content

·        Understanding effective communication

·        Overcome barriers to effective communication

·        Communicating effectively in a range of communication media; from online to offline media

·        Purpose of email communication and when it is appropriate

·        What can go wrong with email communication

·        Choosing  assertive words in written communication

·        Only discuss public matters in email communication

·        Respond in a timely manner

·        Refrain from sending one-liners

·        Avoid using shortcuts, emotion, jargon or slang

·        Be clear on your subject line

·        Provide a warning if sending large attachments

·        Use the phone if a topic needs to be explained or negotiated

·        Observe privacy

·        Keep it short and get to the point

·        Know your audience

·        Always use your signature

This course involves an interactive workshop format and will consist of a mix of:

 ·        Teaching by an expert trainer using a variety of quality learning materials

·        Group and individual learning activities

·        Group discussion

·        Opportunity to practice matter relevant to your organisation

 

Training Company:    Irish Business Training  www.ibt.ie

AINE BARRY

§   B. Sc (Hons) Psychology

§   Postgraduate Diploma in Management

§   Diploma in Personnel Management

§   Chartered Member of CIPD

Aine is a Facilitator/Coach with over twenty years experience in the pharmaceutical, food & beverage, dairy and manufacturing sectors. Her key focus is on helping individuals learn and up-skill with practical advice and experience.  Aine is quick to develop rapport with participants and has an innate ability to identify required individual learning styles.

Aine has facilitated groups at Senior Management and Frontline Management levels and also in the areas of communication, sales, customer service, teamleading, conflict management, email etiquette and personal organisation.  She also runs outplacement programmes and group training sessions in career planning, interview coaching and change management.

 

 

The Business Excellence Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

 

For more information on Skillnets Ltd, please visit www.skillnets.ie

We are pleased to be able to offer a limited number of free places for jobseekers on our network programmes subject to funding being available. Please click on the following link to check if you meet Jobseekers eligibility criteria

Skillnets funded from the National Training Fund through the Department of Education and Skills

 


 

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