Final Registration Date: Tuesday, 29th January, 2013

Diploma: Starting  January 2013 - Ending July 2013

Cost: €2,500 Member; €3,750.00 Non Member (per person)

Location: Dublin


Click here to view brochure

Who is this programme for?

Financial services professionals from institutions of various sizes - large, medium, small - and purpose - banks, credit unions, insurers, ICT solutions providers, government bodies. From a cross-section of departments - planning, legal, HR, software development, front office staff, innovation. Playing different roles – customer-facing, technical, strategic, management and more.


Organisations that wish to

  • Explore and implement their approach to innovation or to customer experience.
  • Manage their critical projects more successfully, whether they are facing gory messes or exploring opportunities.
  • Bring staff up to speed on highly effective methods for collaboration that result in an appropriately broad solution space for their challenges and well chosen, well planned projects to move forward with. Those who typically take our courses are Senior management teams Programme managers Technical leads Entrepreneurs Department leaders Project teams Business managers.


What will you get out of it?

Both global surveys and local conversations with financial services professionals bring up a number of concerns to address in a course such as this.

  • Better inclusion of customers and stakeholders in the innovation process
  • Increased interdepartmental connectivity
  • Improved communications among teams and ability to collaborate to solve difficult challenges
  • Enriched communications with the public, drawing value from them into the development process
  • Connection of more employees to innovation efforts, especially front-line staff
  • Knowing your organisation’s Innovation Orientation and understanding the contribution from different roles
  • Having an innovation and development process… as opposed to the current status: “It just happens”


What this course is

We’ll learn and practice techniques to:

  • Improve interdepartmental and team collaboration
  • Include customers and other stakeholders in concept and product/service development.
  • Use innovation methods like cross-pollination, empathy mapping, prototyping, concept portfolios, and open innovation to come up with fresh ideas and gain buy-in from others
  • Explore how we can apply recent financial services innovations
  • Understand your company’s innovation orientation and how to build a system for innovation
  • Consider your company’s innovation strategy broadly before narrowing your focus. You’ll have the option to apply innovation techniques to a business or personal project and/or contribute to a research project in financial services innovation, depending on the level of effort, university credit or belt status desired.


What this course isn’t

A way to deepen your technical capabilities in financial services, such as managing financial performance or risk.


What’s the know-how and experience behind it?

The innovation expertise comes from Keith Finglas and Chris Kurjan of Innovation Delivery; they teach similar courses of various lengths for Masters students and Corporate participants at UCD and elsewhere. These courses involve innovation teamwork, idea management and coaching project teams.  Additional lecturers and contributors have both academic and industry experience in financial services in Ireland and the U.S.


We are pleased to be able to offer a limited number of free places for jobseekers on our network programmes subject to funding being available. Please click on the following link to check if you meet Jobseekers eligibility criteria

Skillnets funded from the National Training Fund through the Department of Education and Skills

ILSS is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For more information on Skillnets, please visit



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