Business Excellence Skillnet
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Date: 23/11/2015 - 27/11/2015 (5 days)
Course Times 9.00am - 6.00pm Monday; 8.30am - 5.30pm Tuesday to Thursday; 8.30am - 2.00pm Friday
Location: Ramada Viking Hotel, Waterford
Price: €950 member; €1250 non member (per person) Business Excellence Skillnet funding applied
This is based on 6 people attending/if more people attend – the price will be reduced
The aim of this five day course is to provide delegates with the knowledge and skills required to perform external audits of management systems against ISO 9001, in accordance with ISO 19011.
IRCA Certified - Course Certificate Number A17411
Quality Management Systems are best measured independently, using competent auditors with a good understanding of process auditing and the benefits and advantages businesses can gain through proper implementation of ISO 9001. In addition, when auditing suppliers against applicable QMS standards, it is necessary to represent your organisation in a professional, thorough and fair manner.
This course is designed to give delegates the knowledge and skills to enable them to competently audit entire Quality Management Systems against the requirements of ISO 9001. The course presents the most up-to-date approaches to auditing and utilises case studies, workshops and accelerated learning to allow delegates to apply and practise their knowledge and skills throughout all the main phases of the audit process.
Throughout the course the following content will be covered in detail:
• Introduce the purpose and benefits of a Quality Management System, evolution of the ISO 9000 series of standards, the continuing development process of these standards and key ISO 9000 series related concepts and terminology.
• Explain the structures, purpose and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011 and the difference between auditable standards and guidance documents.
• Use ISO 9004:2009 and the 8 Quality Management Principles, where appropriate, for illustration and to enhance understanding.
- Discuss the benefits and approaches of documentation, circumstances of exclusion of the ISO9001:2008 requirements and the Process-based Quality Management system Model.
• Describe the certification/registration and accreditation processes, types of audits (1st, 2nd and 3rd party) and the differences between legal compliance and conformance with ISO standards.
• How to plan and prepare QMS audits based on the "Process Approach" including the ability to develop and use Checklists and Process-based Audit Plans, using appropriate information gathered during the document review and/or stage-1 audit.
• How to Conduct, Report and Follow-up QMS audits based on the "Process Approach" including various Audit Methodology, Questioning Techniques, Roles and Responsibility in order to collect and analyse evidence, exercise objectivity and make decisions on the significance of observation made in accordance to relevant audit criteria.
• Outline IRCA Auditor Certification requirements.
This course necessitates some evening work. For those who are attending the course on a non-residential basis we must stress that the course is very intense and team based activities extend to each evening (see course times); delegates must be prepared for these long hours.
Who Should Attend?
The course has been designed for delegates who intend to become practising auditors, and is suitable for individuals of any background -- manufacturing, service, public, or private sectors. It will be of particular interest to individuals who have responsibility for conducting external audits either as a single person or in a team, are managing the development and implementation of Quality Management Systems, and/or who want to enhance their auditing skills and knowledge.
Examples of functions who may wish to attend this course include;
- Staff involved in designing, implementing or managing quality systems
- Staff who have responsibility for internal, external and cross-audits
- Quality Managers/Engineers/Coordinators
- Those wishing to apply for IRCA QMS Auditor grades*
- Departmental Managers and Supervisory staff, (e.g. Design, Engineering, Purchasing and Materials)
- Sub-Contractors and Suppliers who wish to gain an insight into customer audits (2nd Party audits) and how they can prepare for and facilitate these audits.
*Successful completion of this IRCA certified QMS Auditor/Lead Auditor Training course will satisfy the training requirements for IRCA certification to all grades of Quality Management System Auditor, System Auditor, however, additional requirements apply. Please see IRCA website, www.irca.org
What will I learn?
On successful completion of this training course, delegates should be able to:
• Explain the role of an auditor to plan, conduct, report and follow up a quality management systems audit in accordance with ISO 19011.
• Plan, conduct and report and follow-up an audit in accordance with ISO 19011 and by interpreting ISO 9001.
Training Provider: SQT Expert Course Tutors: Antaris Click here to view Profile & Testimonials
What are the entry requirements?
Delegates are expected to have the following prior knowledge:
a) Knowledge of the following quality management principles and concepts:
- The Plan-Do-Check- Act (PDCA) cycle.
- The relationship between quality management and customer satisfaction.
- Commonly used quality management terms and definitions and the 8 Quality
- Principles as given in ISO 9000.
- The process approach used in quality management.
- The Model of a Process Based Quality Management System, the structure and content of ISO 9001.
b) Knowledge of the requirements of ISO 9001
This prior knowledge may be gained by completing an SQT QMS Foundation training course or equivalent.
c) Fluency in spoken and written English. For applicants whose first language is not English, SQT recommends a minimum English language competency of IELTS 5.5 (or equivalent) for successful completion of this programme. It is important to note that learners are not expected to have an IELTS or equivalent examination complete. Potential delegates are expected to self-assess their English language competency against the IELTS Band scores which can be found in this document.
If you have access to a copy of the ISO 9001 standard, please bring a clean copy of the standard with you. If you don’t have access, a copy will be provided for you and will be collected at the end of the course.
The IRCA exam is quite challenging with a pass mark of 70%. To achieve a pass mark requires a good understanding of the ISO 9001 standard so pre-reading is encouraged.
How will I be assessed?
Delegates are assessed throughout the course by continual assessment and then by a written examination at the end of the week.
Continual assessment is based upon the delegate’s participation and demonstrable performance during the exercises, role-plays, case study and question & answer sessions. It is essential that delegates take an active part in all course activities during the week in order that the tutor can make a full assessment of the delegate’s performance. Feedback on individual delegate’s performance will be provided (confidentially) during the week. Please note it is essential for delegates to be in attendance for the full course.
The written exam is 2 hours duration. It is a closed book exam.
A copy of the ISO 9001:2008 Standard may be taken into the examination. For those delegates whose first language is not English additional time may be given, and the use of a bilingual dictionary will be allowed (not provided). Please contact us in advance if you require any special accommodation.
The minimum pass mark for the examination is 70%.
Exam Results will be issued 8 weeks after course completion.
This course has been certified by IRCA, course certificate number A17411. The International Register of Certificated Auditors (IRCA) is the world's original and largest international certification body for auditors of management systems.
Further information regarding IRCA accreditation is available here. http://www.irca.org/
Delegates will receive a very comprehensive course manual.