We are delighted to invite you to a North West ICBE Network Forum

A half-day interactive workshop

Increasing Engagement and Productivity through the Soft Side of Lean
using Relational Coordination (RC)

9.30am – 1.00pm

Thursday, March 12th  Clayton Hotel Galway

Free for ICBE Members; €75 Non Members – Places are limited
Facilitated by Karen Gray, Organisational Development Consultant & Director of T-Space


  • Tea/Coffee & Introductions
  • Overview of Relational Coordination (RC)
  • Practical Applications where the use of relational metrics has delivered strong uplifts in engagement, customer satisfaction and productivity
  • Tea/Coffee break
  • Participants apply the RC concept within a project case
    - Consider the 7 RC dimensions within a Lean scenario to highlight the most appropriate next relational development steps to drive project success


Click on Link Relational Coordination

Relational Coordination makes visible the social processes (the human interactions) that underlie the technical process of coordinating complex work. It describes the management of interdependence not only between tasks but also between the people who perform those tasks.


Relational coordination theory starts by conceptualizing the coordination of work as taking place through a network of relationships among participants in a work process. The theory specifies 3 attributes of relationships that support the highest levels of coordination and performance – shared goals, shared knowledge and mutual respect. These relational aspects are reinforced by 4 communication dimensions – frequency, accuracy, timeliness and the problem solving nature of conversations.


Relational metrics have delivered strong uplifts in engagement, customer satisfaction and productivity and RC has proven strong correlations with performance, quality and efficiency outcomes across a range of market sectors.


RC has significant impact when applied alongside Lean interventions because it attends to the softer side of human interactions which we know can sometimes be a significant project progress blocker of lean project success.


We are pleased to be able to offer a limited number of free places for jobseekers on our network programmes subject to funding being available. Please click on the following link to check if you meet Jobseekers eligibility criteria

Skillnets funded from the National Training Fund through the Department of Education and Skills



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