Dublin Centre lets European companies locate customer data within the EU
Dublin, March 20th, 2013 Minister for Research and Innovation, Sean Sherlock TD, today officially launched Zendesks first European data centre in Dublin. Zendesk, the cloud-based customer service software platform, is going beyond US-EU Safe Harbor* legislation with this new facility and giving its European-based customers the choice to keep the customer data that Zendesk manages on their behalf within the EU.
Zendesk has more than 7,500 customers in Europe, including Just Giving, GOV.UK, LOreal and Glasgow NHS. It enables organisations to offer superior service to their customers across multiple channelsfrom their website, email and phone to Facebook, Twitter and chat.This significant infrastructure investment is a result of Zendesks plans to increase its scale and global reach after securing $60 million in additional funding in 2012.