Team Leader & Supervisor Skills Program
Dates: 9am - 5pm Weds, 3rd and Thurs, 4th April
Location: Clayton Hotel, Galway
Cost: €395 member / €450 non member (per person) with Skillnets Funding Applied
Become a better, more confident team leader / supervisor
Aimed at: Team Leaders, Supervisors or those aspiring to develop their personal and team effectiveness in this critical role
Program Objectives
At the end of this program, participants will understand what makes for effective team leadership and be able to communicate more clearly with others. They will know how to motivate people and develop their teams’ performance and will have demonstrated the ability to give constructive feedback and criticism. They will be able to handle conflict with greater confidence and ease. They will leave the program with increased confidence and skills to be successful in their roles.
Program Content
The Role of Team Leader / Supervisor
- o Stepping up to the Role & Getting the Balance Right
- o Common Traps for Team Leaders
- o Leader vs. Manager vs. TL / Supervisor
- o A Time to Manage & a Time to Lead
- o Understanding Your style
Communications Skills
- o Barriers to Effective Communication
- o Preferred Sources of Communication
- o Key interpersonal skills
- o Body language, listening, questioning
- o Styles of Communication
- o Get your message across & Building Your Influence
Getting the Best from Your Team
- o Characteristics of Effective Teams
- o Stages of Team Development
- o Coaching for Performance
- o Motivating for Performance
- o Shift handovers & meetings
Your Role in Performance Management
- o The Performance Management Cycle in Action
- o Measuring & Managing
- o Stepping up to the Responsibility
- Effective Feedback
- o Stages of Acceptance
- o Quality Performance Conversations
- o 7 Keys to Feedback
- o Role Play
Managing Difficult People & Situations
- o Response to Conflict – Thomas Kilman
- o Assertive Techniques & Handling Aggression
- o Typical Difficult Situations in your Role – Role Plays
- o Developing Your Conflict Management Style & Preferences
Personal Action Plans