Trainer: Fiona Buckley
Location: Shannon
Cost: €225.00
Date: 25th May 2017

Proposed Aims & Objectives By the end of the course participants will be able to:

  • Be more assertive
  • Challenge constructively
  • Know the right way to assert themselves
  • Use their body language effectively
  • Feel more confident asserting themselves
  • Be equipped with tools to deal with different situations
  • Be more effective in their role
  • Have practical ways to implement these techniques in their role

Programme Content  

  • Introduction & set individual objectives
  • Understanding assertive, non-assertive & aggressive behaviours
  • Barriers to assertiveness
  • Conflict Management
  • Body language
  • Dealing with difficult people, situations & behaviours
  • Influencing skills
  • Self-awareness and confidence
  • Personality types and assertiveness
  • How to be more assertive
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