Date: Friday, January 18th

Location: Cork

Cost: €95 member; €145 non member

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Conflict Resolution and Critique skills

Objective: To develop communication skills, empower people to express their thoughts & feelings leading to enhanced teamwork  and the ability to deal with conflict and critique in a positive manner.

Outline:
(Prework: Self reflection questions and PAC Personal styles assessment)

  • Introduction
  • Objective
  • Agenda
  • Learning agreement
  • Transactional Analysis (PAC model)
  • Movement around the Drama triangle (negative)
  • Getting onto the Winners triangle (positive)
  • Listening: Levels of listening / Active Listening
  • Body language, Voice & Tone
  • Effective questioning
  • Role play (Conflict & Critique – many perspectives)
  • How to challenge respectfully
  • Tips
  • Feedback
  • Questions and answers
  • Close
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