CONNECT AT YOUR BEST – Professional Development Series

3 X two-hour workshops via Zoom (1 webinar a week for three weeks)

11am – 1pm on Wednesdays Feb 17th, Feb 24th & March 3^rd

with Michelle Dinneen, Ardin Career Development

To Book, contact Alison@icbe.ie

Suitable for learners at all levels in the organisation

Do you ever leave (or walk away from) a meeting or interaction feeling frustrated,
thinking ‘ I could’ve handled that better’ or regretting what was or wasn’t said?
If so, this series of Connect at Your Best modules is for you…

On completion of these modules participants will understand how to:

- Hold their ground during difficult conversations/interactions

- Assert opinions effectively

- Manage and regulate emotions

- Apply practical strategies to improve interactions for better outcomes

1. Communication & Conflict Resolution: Holding your ground

• Pre-work: PAC assessment

• Communication facts

• Effective listening & questioning

• Conflict

• Beliefs & Learned behaviour

• Ego states

• Adult to Adult conversations

• Learning review

2. Difficult Conversations - Assertiveness & Feedback: Say what you want to say

• Pre-work: Assertiveness self - assessment

• Our most difficult conversations

• Passive - Assertive - Aggressive behaviour

• Yes to the person & no to the task

• Assertiveness framework with practical application

• Feedback misconceptions

• The power of facts

• Learning review

3. Emotional Intelligence: E-Factor 

• Emotional Intelligence - a brief history

• Primary Emotions

• Common misconceptions

• Dimensions of EI

• Triggers & Tells

• Emotional hijacks & self-scan techniques

• Cognitive Restructuring

• Strategies for improving EI & practical application

• Learning review