Date:  Thursday 22nd June 2017 -- 9.30am - 4.30pm

Location: Louis Fitzgerald Hotel, Dublin

Cost: €195 Members; €250 Non Members - per person (Skillnets funding applied)


By the end of the course participants will be able to:

  • Have a greater understanding of effective communication skills
  • Use their body language effectively
  • Feel more confident asserting themselves
  • Be equipped with tools to deal with different situations
  • Be enabled with some tips on how to influence
  • Have practical ways to implement these techniques in their role


Value of this workshop/skills that will be learned & practiced:

Every job requires you to influence people on a day to day basis. Influencing can take the form of gaining support, inspiring others, persuading other people to become your champions, engaging someone's imagination and creating relationships. Whatever form it takes, being an excellent influencer is essential for your career. At its most basic level, influencing is about understanding yourself and the effect or impact you have on others.

Sometime the most obvious things are oblivious to us. This session starts off with an awareness of our own strengths and weaknesses in this area. We then focus on how to use our own style to deal with others more effectively. The session is very practical and interactive and repeat feedback from this course indicates that participants take away key tips and tools on how to communicate and influence more effectively in work.

Programme Content

  • Effective communication skills
  • Knowing your own style: Strengths and weaknesses
  • Dealing with difficult people, situations & behaviours
  • How to communicate with different personality types at work
  • Assertiveness
  • Body language
  • Self-awareness
  • Gaining and Retaining Influence
  • Creating a first and lasting impression
  • How to make an Impact
  • Confidence and Presence
  • Overcoming rejections
  • Actions and learnings to take back to work

Training Provider

Fiona has worked in a variety of roles in the fields of HR, Sales and Professional Services. She has held Senior Leadership roles and has the stories and war wounds of corporate life to apply to all of her training endeavours. Fiona has been delivering training services for over 12 years alongside working full-time in industry Fiona left corporate life in 2016 to start-up her own training business.


  •  The energy, stories & unique style Fiona brings to her class is unparalleled, I thoroughly enjoyed every minute of the training session - Snr Mgr, Cadence
  •  Fiona brought a pretty ordinary topic to life through her delivery style. I genuinely learned a lot of new information to take back to work - Snr recruiter, Leading Recruitment Agency
  • Three words I would use to sum up the day: Authentic, Engaging and Informative - Mgr, Aviation Industry