Emerging Managers – Personal Effectiveness Program

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Emerging Managers – Personal Effectiveness Program

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TIME: 9.30am – 4.30pm

DATES: May 10th and 24th and June 14th and 27th - All Thursdays (new dates)

LOCATION: Carlton Hotel, Blanchardstown, Dublin  http://www.carltonhotelblanchardstown.com/en/location/

COST: €800 Members; €1000 Non Members (for the first two participants from the same company)

€480 Members; €600 Non Members for every additional participant

QQI Certification available at €200 per person - QQI Level 5

Day Date Time Venue Workshop Trainer
Day 1 Thursday 10th May 9:30am - 4:30pm Carlton Hotel, Blanchardstown Managing Self Tricia Cunningham
Day 2 Thursday 24th May 9:30am - 4:30pm Carlton Hotel, Blanchardstown Time Management and Decision Making Mike Gaffney
Day 3 Thursday 14th June 9:30am - 4:30pm Carlton Hotel, Blanchardstown Effective Team Player Mike Gaffney
Day 4 Wednesday 27th June 9:30am - 4:30pm Carlton Hotel, Blanchardstown Effective Communication Mike Gaffney

Overview

Everybody who arrives in a management role for the first time, asks themselves what do I do now? The hard work and technical skills that got them the management responsibility are not the skillset necessary to be successful as a manager. The new manager needs to quickly identify what he/she needs to focus on and how to make the necessary personal changes in a seamless manner.

Who is it for?

Team members who are looking to enhance their skills and contribution to the organisation in a team or as a newly appointed manager/supervisor.  Individuals who have enthusiasm and commitment and would greatly benefit from the application of practical skills to their work situation.

Objectives:

  • Understand how best to work with colleagues on an on-going babis
  • Commit to actions demonstrating their ability to assume greater responsibility
  • Learn how to ensure that they deliver on Objectives
  • Identify the value and importance of providing excellent customer care
  • Identify the standards of customer service that need to be delivered both internally and externally
  • Understand the attitudes, behaviours and disciplines required of great team players
  • Commit to personal behaviours to improve team's cohesion performance and collective spirit
  • Analyse current work practices to improve overall effectiveness with respect to management of time

This programme is QQI (formerly FETAC) accredited and participants can earn a Level 5 component certificate in Effective Team Player as a result of participating in the programme and successfully submitting the required assignments.

Training Company Name and Website: LEAP http://www.leapleadership.ie/

Managing Self

  • Understand how best to work with others regardless of formal title or position
  • Identify approaches to managing working relationships with key individuals
  • Recognise effective approaches and ineffective approaches to communication
  • Provide constructive feedback to key individuals to progress goals and objectives
  • Commit to actions demonstrating their ability to assume greater responsibility for managing people
  • Learn how to ensure that they deliver on the Objectives of their role

Time Management & Decision Making

  • Analyse their current work practices to assess overall effectiveness
  • Identify areas and practices that are “time wasters” and develop alternative approaches to handling them effectively
  • Prioritise work resulting in more effective use of time
  • Eliminate the “Urgency Addiction”

Effective Team Player

  • Understanding the challenges in managing a team and how an individual team player can actively support the team leader
  • Identify the attitudes and behaviours and disciplines required of great team players
  • Understand the stages in the evolution of teams and how they can contribute to ensuring that the team consistently delivers to a high level of performance
  • Identify ways in which individualistic well intentioned behaviours can limit and frustrate team performance
  • Determine and commit to personal behaviours to improve the team’s cohesion, performance and collective spirit

Effective Communication

  • Apply defined steps to coaching an employee for improved performance
  • Ensure effective follow-up and support is adhered to
  • Understand how to apply different communication styles
  • Interpret body language
  • Communicate in difficult situations

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