Supervisory Skills

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Date :12th & 13th October 2016

Cost: 215

Location: Shannon

People are the most valuable resource in every organisation and therefore the role of supervisor is vital. However, for supervisors in organisations today, overseeing the work-flow is not enough, instead supervisors need to inspire and develop their people, deal with change, handle difficult situations, control performance and mentor their teams. This two day programme is focused on providing all the skills required to be an excellent supervisor and to improve the performance and productivity of the team.

 

On completion of this programme, participants will have acquired a range of best practice management skills to ensure success in managing others (as well as themselves).

 

This programme is aimed at individuals who wish to:

 

  • Implement the skills of effective people management
  • Acquire a range of supervisory/management skills
  • Develop excellent communication and interpersonal skills
  • Demonstrate confidence to deal with challenging situations as they arise
  • Build a culture of co-operation through talent management techniques

 

The Programme:

DAY 1

  • The role of the Supervisor
  • The traits of an effective Supervisor
  • Effective two way communication
  • Barriers to effective communication
  • Understanding leadership styles and values
  • Characteristics and styles of leadership
  • Managing others yourself and your staff
  • Managing conflict and ensuring it does not arise
  • Evaluating your management style
  • Effective and confident delegation

DAY 2

 

  • Managing performance and under performance
  • Measuring performance against agreed goals
  • Giving and receiving feedback – the purpose and scope of feedback
  • Key principles of problem solving
  • Effective time management
  • Covey’s 7 Habits of Highly effective people
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