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DTSTART;TZID=Europe/Dublin:20211123T100000
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UID:3994-1637661600-1638363600@icbe.ie
SUMMARY:Team Lead & Supervisor Skills Programme: Virtual Classroom
DESCRIPTION:Dates: 3 hour sessions X 4 dates (10am – 1pm)\nTues & Weds - 23rd & 24th November & Tues & Weds 30th Nov & 1st December – via Zoom webinar \nCost: €250 member / €300 non member (per person) with Skillnet Funding Applied \nBecome a better\, more confident team leader / supervisor \nAimed at: Team Leaders\, Supervisors or those aspiring to develop their personal and team effectiveness in this critical role \nProgram Objectives\nAt the end of this program\, participants will understand what makes for effective team leadership and be able to communicate more clearly with others. They will know how to motivate people and develop their teams’ performance and will have demonstrated the ability to give constructive feedback and criticism. They will be able to handle conflict with greater confidence and ease. They will leave the program with increased confidence and skills to be successful in their roles. \nProgram Content\nThe Role of Team Leader / Supervisor \n\nStepping up to the Role & Getting the Balance Right\nCommon Traps for Team Leaders\nLeader vs. Manager vs. TL / Supervisor\nA Time to Manage & a Time to Lead\nUnderstanding Your style\n\nCommunications Skills \n\nBarriers to Effective Communication\nPreferred Sources of Communication\nKey interpersonal skills\nBody language\, listening\, questioning\nStyles of Communication\nGet your message across & Building Your Influence\n\nGetting the Best from Your Team \n\nCharacteristics of Effective Teams\nStages of Team Development\nCoaching for Performance\nMotivating for Performance\nShift handovers & meetings\n\nYour Role in Performance Management \n\nThe Performance Management Cycle in Action\nMeasuring & Managing\nStepping up to the Responsibility\nEffective Feedback\nStages of Acceptance\nQuality Performance Conversations\n7 Keys to Feedback\nRole Play\n\nManaging Difficult People & Situations \n\nResponse to Conflict – Thomas Kilman\nAssertive Techniques & Handling Aggression\nTypical Difficult Situations in your Role – Role Plays\nDeveloping Your Conflict Management Style & Preferences\n\nPersonal Action Plans \nTrainer: Invisio
URL:https://icbe.ie/event/team-lead-supervisor-skills-programme/
LOCATION:online
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