Team Leader & Supervisor Skills Program

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Dates: 9am – 5pm  9th & 10th May  Only 4 places available

Location: Bunratty Castle Hotel, County Clare  www.bunrattycastlehotel.com

Cost: €395 member / €450 non member (per person) with Skillnets Funding Applied

Become a better, more confident team leader / supervisor

Aimed at: Team Leaders, Supervisors or those aspiring to develop their personal and team effectiveness in this critical role

Program Objectives

At the end of this program, participants will understand what makes for effective team leadership and be able to communicate more clearly with others. They will know how to motivate people and develop their teams’ performance and will have demonstrated the ability to give constructive feedback and criticism. They will be able to handle conflict with greater confidence and ease. They will leave the program with increased confidence and skills to be successful in their roles.

Program Content 

The Role of Team Leader / Supervisor

  • o Stepping up to the Role & Getting the Balance Right
  • o Common Traps for Team Leaders
  • o Leader vs. Manager vs. TL / Supervisor
  • o A Time to Manage & a Time to Lead
  • o Understanding Your style

Communications Skills

  • o Barriers to Effective Communication
  • o Preferred Sources of Communication
  • o Key interpersonal skills
  • o Body language, listening, questioning
  • o Styles of Communication
  • o Get your message across & Building Your Influence

Getting the Best from Your Team

  • o Characteristics of Effective Teams
  • o Stages of Team Development
  • o Coaching for Performance
  • o Motivating for Performance
  • o Shift handovers & meetings

Your Role in Performance Management

  • o The Performance Management Cycle in Action
  • o Measuring & Managing
  • o Stepping up to the Responsibility
  • Effective Feedback
  • o Stages of Acceptance
  • o Quality Performance Conversations
  • o 7 Keys to Feedback
  • o Role Play

Managing Difficult People & Situations

  • o Response to Conflict – Thomas Kilman
  • o Assertive Techniques & Handling Aggression
  • o Typical Difficult Situations in your Role – Role Plays
  • o Developing Your Conflict Management Style & Preferences

Personal Action Plans

Trainer: Invisio

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