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DTSTART;TZID=Europe/Dublin:20230504T130000
DTEND;TZID=Europe/Dublin:20230504T133000
DTSTAMP:20240125T112438Z
CREATED:20230421T123827Z
LAST-MODIFIED:20240125T112438Z
UID:9202-1683205200-1683207000@icbe.ie
SUMMARY:ICBE Advanced Productivity Skillnet Lunchtime Bites Webinar   Digital Transformation in an Organisation’s Improvement Journey
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/icbe-advanced-productivity-skillnet-lunchtime-bites-webinar-digital-transformation-in-an-organisations-improvement-journey/
CATEGORIES:Events,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230508T083000
DTEND;TZID=Europe/Dublin:20230508T163000
DTSTAMP:20230512T085853Z
CREATED:20221130T090533Z
LAST-MODIFIED:20230512T085853Z
UID:8451-1683534600-1683563400@icbe.ie
SUMMARY:B737-7/-8/-9 CFM Leap-1B (MAX) – General Familiarisation
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/b737-7-8-9-cfm-leap-1b-max-general-familiarisation-2/
LOCATION:Instructor Led
CATEGORIES:Aviation Skillnet,Online Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230517T100000
DTEND;TZID=Europe/Dublin:20230517T150000
DTSTAMP:20230223T150125Z
CREATED:20230127T104724Z
LAST-MODIFIED:20230223T150125Z
UID:8752-1684317600-1684335600@icbe.ie
SUMMARY:Siemens Tour Amberg Germany
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/siemens-tour-amberg-germany/
CATEGORIES:Events,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230517T130000
DTEND;TZID=Europe/Dublin:20230517T133000
DTSTAMP:20230502T105730Z
CREATED:20230130T163207Z
LAST-MODIFIED:20230502T105730Z
UID:8757-1684328400-1684330200@icbe.ie
SUMMARY:ICBE Lunchtime Bite-Sized Webinar: Becoming More Comfortable Talking About Mental Health
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/icbe-lunchtime-bite-sized-webinar-becoming-more-comfortable-talking-about-mental-health/
LOCATION:Webinar\, Webinar
CATEGORIES:ICBE Business Excellence Skillnet,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230529
DTEND;VALUE=DATE:20230530
DTSTAMP:20230418T080934Z
CREATED:20211220T091227Z
LAST-MODIFIED:20230418T080934Z
UID:5989-1685318400-1685404799@icbe.ie
SUMMARY:B737NG (CFM-56) and B737MAX (LEAP-1B) Combined General Familiarisation Course
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/b737-7-8-9-cfm-leap-1b-max-general-familiarisation/
LOCATION:online
CATEGORIES:Aviation Skillnet,Online Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230530T100000
DTEND;TZID=Europe/Dublin:20230530T113000
DTSTAMP:20230522T154741Z
CREATED:20230515T135428Z
LAST-MODIFIED:20230522T154741Z
UID:9377-1685440800-1685446200@icbe.ie
SUMMARY:Embracing AI Within The People Profession – Free Knowledge Session
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/embracing-ai-within-the-people-profession-interactive-virtual-knowledge-session/
LOCATION:online
CATEGORIES:Events,ICBE Business Excellence Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230601T080000
DTEND;TZID=Europe/Dublin:20230701T170000
DTSTAMP:20230713T150836Z
CREATED:20230519T114907Z
LAST-MODIFIED:20230713T150836Z
UID:9434-1685606400-1688230800@icbe.ie
SUMMARY:Diversity and Inclusion for Management - 1 Day Workshop | Available as in-company programme
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/diversity-and-inclusion-for-management-1-day-workshop-available-as-in-company-programme/
CATEGORIES:Aviation Skillnet,ICBE Advanced Productivity Skillnet,Proposed Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230601T080000
DTEND;TZID=Europe/Dublin:20230701T170000
DTSTAMP:20230713T150956Z
CREATED:20230522T080019Z
LAST-MODIFIED:20230713T150956Z
UID:9447-1685606400-1688230800@icbe.ie
SUMMARY:Dignity At Work – 45 Minute Online Self-Paced Learning Session | available for in-company training
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/dignity-at-work-45-minute-online-self-paced-learning-session-available-for-in-company-training/
CATEGORIES:Aviation Skillnet,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230607T130000
DTEND;TZID=Europe/Dublin:20230607T133000
DTSTAMP:20230516T113453Z
CREATED:20230516T112908Z
LAST-MODIFIED:20230516T113453Z
UID:9403-1686142800-1686144600@icbe.ie
SUMMARY:ICBE Advanced Productivity Skillnet Lunchtime Bites Webinar  Employee Retention and Engagement through LEAN thinking
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/icbe-advanced-productivity-skillnet-lunchtime-bites-webinar-employee-retention-and-engagement-through-lean-thinking/
LOCATION:Webinar\, Webinar
CATEGORIES:Events,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230614T150000
DTEND;TZID=Europe/Dublin:20230614T160000
DTSTAMP:20230524T155014Z
CREATED:20230413T160816Z
LAST-MODIFIED:20230524T155014Z
UID:9155-1686754800-1686758400@icbe.ie
SUMMARY:HOW TO LEAD INCLUSIVELY with Hayley Barnard (One of the world's leading authorities on DEI ) - FREE webinar for ICBE members
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/how-to-lead-inclusively-with-hayley-barnard-1-hour-knowledge-session-for-icbe-members-only/
LOCATION:Webinar\, Webinar
CATEGORIES:Events,ICBE Business Excellence Skillnet,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230621T100000
DTEND;TZID=Europe/Dublin:20230621T140000
DTSTAMP:20230601T095408Z
CREATED:20230526T080912Z
LAST-MODIFIED:20230601T095408Z
UID:9479-1687341600-1687356000@icbe.ie
SUMMARY:Exploring the Impact of AI on Job Design and Your People
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/exploring-the-impact-of-ai-on-job-design-and-your-people/
LOCATION:Kemmy Business School UL\, Kemmy Business School\, University of Limerick\, Limerick
CATEGORIES:Events,ICBE Advanced Productivity Skillnet,ICBE Business Excellence Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230718T080000
DTEND;TZID=Europe/Dublin:20230718T170000
DTSTAMP:20230521T164716Z
CREATED:20220708T110049Z
LAST-MODIFIED:20230521T164716Z
UID:7652-1689667200-1689699600@icbe.ie
SUMMARY:8 Actions to Transform to Great Leader Mindset   - 3 hour workshop
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/8-actions-to-transform-to-a-great-leader-mindset-3-hour-workshop/
CATEGORIES:Aviation Skillnet,Proposed Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230728T090000
DTEND;TZID=Europe/Dublin:20230729T130000
DTSTAMP:20230728T115241Z
CREATED:20230216T085333Z
LAST-MODIFIED:20230728T115241Z
UID:8879-1690534800-1690635600@icbe.ie
SUMMARY:Executive Education in Aviation Finance and Leasing | 3 Day Programme Autumn Dates TBC
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/executive-education-in-aviation-finance-and-leasing-3-day-programme/
LOCATION:Dublin\, Dublin\, Ireland
CATEGORIES:Aviation Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230731
DTEND;VALUE=DATE:20230801
DTSTAMP:20230328T145413Z
CREATED:20221130T125255Z
LAST-MODIFIED:20230328T145413Z
UID:8465-1690761600-1690847999@icbe.ie
SUMMARY:Boeing 767 200/300/400 GE CF6 – General Familiarisation
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/boeing-767-200-300-400-ge-cf6-general-familiarisation/
LOCATION:Instructor Led
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230731T090000
DTEND;TZID=Europe/Dublin:20230731T160000
DTSTAMP:20230803T103337Z
CREATED:20211221T122013Z
LAST-MODIFIED:20230803T103337Z
UID:6058-1690794000-1690819200@icbe.ie
SUMMARY:Boeing 767 200/300/400 GE CF6 – General Familiarisation
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/https-icbe-ie-event-virtual-classroom-emerging-managers-personal-effectiveness-program/
LOCATION:online
CATEGORIES:Aviation Skillnet,Online Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230815T143000
DTEND;TZID=Europe/Dublin:20230816T170000
DTSTAMP:20230815T094913Z
CREATED:20230815T093614Z
LAST-MODIFIED:20230815T094913Z
UID:9749-1692109800-1692205200@icbe.ie
SUMMARY:Test Maeve
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/test/
CATEGORIES:Aviation Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230826T080000
DTEND;TZID=Europe/Dublin:20230826T170000
DTSTAMP:20230826T144844Z
CREATED:20230826T144844Z
LAST-MODIFIED:20230826T144844Z
UID:10140-1693036800-1693069200@icbe.ie
SUMMARY:Leadership For Aviation Managers Micro-Credential - November start
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/leadership-for-aviation-managers-micro-credential-november-start/
CATEGORIES:Aviation Skillnet,Proposed Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230913T090000
DTEND;TZID=Europe/Dublin:20230914T170000
DTSTAMP:20230627T095230Z
CREATED:20230627T092312Z
LAST-MODIFIED:20230627T095230Z
UID:9593-1694595600-1694710800@icbe.ie
SUMMARY:SHINGO Discover Excellence @ Viatris
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/shingo-discover-excellence-viatris/
CATEGORIES:Events,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230913T110000
DTEND;TZID=Europe/Dublin:20230913T130000
DTSTAMP:20230817T135137Z
CREATED:20230817T131800Z
LAST-MODIFIED:20230817T135137Z
UID:9948-1694602800-1694610000@icbe.ie
SUMMARY:ICBE Advanced Productivity Skillnet Knowledge Session “Transform Support Services Operations”
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/icbe-advanced-productivity-skillnet-knowledge-session-transform-support-services-operations/
LOCATION:online
CATEGORIES:Events,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230918T093000
DTEND;TZID=Europe/Dublin:20230918T163000
DTSTAMP:20230918T100850Z
CREATED:20230803T165441Z
LAST-MODIFIED:20230918T100850Z
UID:9852-1695029400-1695054600@icbe.ie
SUMMARY:ICBE VIRTUAL CLASSROOM - ICBE Data Analytics for Cross Functional Collaboration : Actively Understand and Interact with Data For Greater Business Benefit
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/icbe-virtual-classroom-icbe-data-analytics-for-cross-functional-collaboration-actively-understand-and-interact-with-data-for-greater-business-benefit/
CATEGORIES:ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230921T090000
DTEND;TZID=Europe/Dublin:20230921T123000
DTSTAMP:20230908T073834Z
CREATED:20230403T154151Z
LAST-MODIFIED:20230908T073834Z
UID:9108-1695286800-1695299400@icbe.ie
SUMMARY:ICBE Benchmarking Visit to Stryker Limerick site - ICBE members only
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/icbe-benchmarking-visit-to-stryker-limerick-site-icbe-members-only/
CATEGORIES:Events,ICBE Advanced Productivity Skillnet,Site Visits
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230927T103000
DTEND;TZID=Europe/Dublin:20230927T133000
DTSTAMP:20230822T153154Z
CREATED:20230822T090318Z
LAST-MODIFIED:20230822T153154Z
UID:9980-1695810600-1695821400@icbe.ie
SUMMARY:CREATING IDEAL BEHAVIOURS "Discover how to engage the head\, hands & hearts to create a culture of Deep Excellence in your organisation"
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/post-9980/
LOCATION:Glenroyal Hotel Maynooth\, Straffan Rd\, Maynooth\, Co. Kildare\, W23 C2V1\, Kildare\, Ireland
CATEGORIES:Events,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230928T130000
DTEND;TZID=Europe/Dublin:20230928T140000
DTSTAMP:20230903T184115Z
CREATED:20230826T121437Z
LAST-MODIFIED:20230903T184115Z
UID:10127-1695906000-1695909600@icbe.ie
SUMMARY:Embedding an Equality Diversity and Inclusion culture in Aviation - FREE WEBINAR
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/embedding-a-dei-and-culture-in-aviation-free-webinar/
CATEGORIES:Aviation Skillnet,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20230928T180000
DTEND;TZID=Europe/Dublin:20231207T210000
DTSTAMP:20230826T131731Z
CREATED:20230826T074603Z
LAST-MODIFIED:20230826T131731Z
UID:10114-1695924000-1701982800@icbe.ie
SUMMARY:Law Society Certificate in Aviation Leasing and Finance
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/law-society-certificate-in-aviation-leasing-and-finance/
CATEGORIES:Aviation Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20231005T093000
DTEND;TZID=Europe/Dublin:20231005T131500
DTSTAMP:20230920T151448Z
CREATED:20230814T150431Z
LAST-MODIFIED:20230920T151448Z
UID:9906-1696498200-1696511700@icbe.ie
SUMMARY:ICBE Benchmarking Visit to Boston Scientific Cork site – ICBE members only
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/icbe-benchmarking-visit-to-boston-scientific-cork-site-icbe-members-only/
CATEGORIES:Events,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20231009T090000
DTEND;TZID=Europe/Dublin:20231009T124500
DTSTAMP:20231008T104922Z
CREATED:20220127T173808Z
LAST-MODIFIED:20231008T104922Z
UID:6302-1696842000-1696855500@icbe.ie
SUMMARY:Virtual Classroom: Project Management Essentials
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/virtual-classroom-project-management-essentials-3/
LOCATION:online
CATEGORIES:Aviation Skillnet,ICBE Business Excellence Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20231009T093000
DTEND;TZID=Europe/Dublin:20231009T163000
DTSTAMP:20231008T105646Z
CREATED:20230606T144747Z
LAST-MODIFIED:20231008T105646Z
UID:9520-1696843800-1696869000@icbe.ie
SUMMARY:PRESENT : 2-Day In-Person Presentation Skills Master Class
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/present-2-day-in-person-presentation-skills-master-class/
LOCATION:Cork
CATEGORIES:ICBE Business Excellence Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20231011T090000
DTEND;TZID=Europe/Dublin:20231012T170000
DTSTAMP:20231010T083605Z
CREATED:20230428T123101Z
LAST-MODIFIED:20231010T083605Z
UID:9270-1697014800-1697130000@icbe.ie
SUMMARY:The European Shingo Conference 2023Croke Park\, Dublin - 11th & 12th October
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/the-european-shingo-conference-2023/
LOCATION:Croke Park\, Dublin\, D03 P6K7\, Ireland
CATEGORIES:Conferences,Events,ICBE Advanced Productivity Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20231012T080000
DTEND;TZID=Europe/Dublin:20231120T170000
DTSTAMP:20231010T112755Z
CREATED:20230602T094748Z
LAST-MODIFIED:20231010T112755Z
UID:9503-1697097600-1700499600@icbe.ie
SUMMARY:50% Funding available for SME companies - Contact us for more details
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/50-funding-available-for-sme-companies-contact-us-for-more-details/
CATEGORIES:ICBE Advanced Productivity Skillnet,ICBE Business Excellence Skillnet,Proposed Courses
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20231016T100000
DTEND;TZID=Europe/Dublin:20231016T113000
DTSTAMP:20240515T120958Z
CREATED:20230811T100419Z
LAST-MODIFIED:20240515T120958Z
UID:9866-1697450400-1697455800@icbe.ie
SUMMARY:High Performance Leadership Skills - Emotions\, Risk & Performance
DESCRIPTION:Presented by Alex McDonnell \nExpertivity \n\n1pm Wednesday 29th September 2021 \n(20mins panel discussion with 10min Q&A) \nPlaces are limited and booking is essential. \nTo register for this free webinar\, visit our Website & Book A Place \nOnce you have registered\, we will send the meeting link to you on the 27th September \nPlease feel free to pass this email on to your colleagues/anyone you think will find it of value \n\nICBE Advanced Productivity Skillnet brings you this practical webinar on Lean in Service Operations \n  \nService Operations Management is the science and discipline of empowering teams and managers with the new information and insights required to cocreate higher organisation-wide performance in modern service\, knowledge-work organisations or business support functions. \nTraditional non-service sector organisations are mostly complicated\, and most management tools and methods were designed to solve their complicated problems.  Service and Knowledge-Work organisations however are mostly complex\, a difference that’s profound in its implications for the skills\, tools and methods required to dramatically improve their performance. Team leaders and managers of business support functions\, service and knowledge-work organisations who have developed these new skills\, methods and tools have seen their CX soar while doubling or even trebling their productivity in less than 6 months. \n  \nLearning Outcomes: \n\nLean Service Operations Management…… the new science and disciplines necessary for managing complex organisations in a volatile world.\nComplicated – Complex… what’s the difference and why does in matter.\nBeyond managing to cohering … why it matters to the modern knowledge workforce.\nWhy Service Operations Management is a key foundational requirement for sustaining Lean\n\n \nAlex McDonnell – Expertivity : Alex is one of Europe's leading experts in helping service and knowledge work organisations build Enterprise/Operational Excellence (including Lean and Six Sigma) as a core competence throughout organisations. \nHe is an exceptionally experienced management practitioner and holds a BA in Management\, an MBA\, an MSc in Lean Management Systems\, a diploma in Systems Thinking from MIT and is a certified Lean Six Sigma Master Black belt (LSS MBB). \nContact Details: Alex McDonnell\, CEO Expertivity Technologies amcdonnell@expertivity.com \n \nExpertivity Technologies\, who have been helping service and knowledge work organisations to dramatically improve their performance for nearly 20 years and the Technological University Dublin\, have come together to develop and deliver a level 7 programme designed to develop these new skills\, methods and tools in Service and Knowledge-Work organisations. This programme is designed to dramatically improve the performance of both public and private sector organisations which together account for over 80% of modern economies. \nModules 1 & 2 of this hands-on\, practitioner-led programme build the foundational skills\, methods\, and tools for managing in a complex organisation. With these foundations in place\, the more advanced management practices of Lean Management\, delivered in module 3\, are easier to deploy and more likely to embed and sustain over time. \n\nModule 1 - Developing The High Performing Team Leader\nModule 2 - Interteam Dynamics and Optimising Team Performance\nModule 3 - Understanding and Applying Tools for Continuous Improvement\n\n  \n  \nMore detailed information will be sent to registrants following the webinar.  ICBE Advanced Productivity Skillnet will provide funding support to organisations who are interested in upskilling their employees in this area. Course Link : Service Operations Management Course
URL:https://icbe.ie/event/high-performance-leadership-skills-emotions-risk-performance/
LOCATION:online
CATEGORIES:ICBE Business Excellence Skillnet
END:VEVENT
END:VCALENDAR