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DTSTART;TZID=Europe/Dublin:20261013T100000
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DTSTAMP:20260805T162607Z
CREATED:20210827T142944Z
LAST-MODIFIED:20260805T162607Z
UID:4765-1791885600-1792587600@icbe.ie
SUMMARY:Team Lead & Supervisor Skills Program: Virtual Classroom
DESCRIPTION:Programme = 3 hour sessions X 4 dates (10am – 1pm) via Zoom \nWeds 13th\, Thurs 14th \nWeds 20th & Thurs 21st October \n  \nCost: €295 member / €395 non member (per person) with Skillnet Funding Applied \nBecome a better\, more confident team leader / supervisor \nAimed at: Team Leaders\, Supervisors or those aspiring to develop their personal and team effectiveness in this critical role \nProgram Objectives\nAt the end of this program\, participants will understand what makes for effective team leadership and be able to communicate more clearly with others. They will know how to motivate people and develop their teams’ performance and will have demonstrated the ability to give constructive feedback and criticism. They will be able to handle conflict with greater confidence and ease. They will leave the program with increased confidence and skills to be successful in their roles. \nProgram Content\nThe Role of Team Leader / Supervisor \n\nStepping up to the Role & Getting the Balance Right\nCommon Traps for Team Leaders\nLeader vs. Manager vs. TL / Supervisor\nA Time to Manage & a Time to Lead\nUnderstanding Your style\n\nCommunications Skills \n\nBarriers to Effective Communication\nPreferred Sources of Communication\nKey interpersonal skills\nBody language\, listening\, questioning\nStyles of Communication\nGet your message across & Building Your Influence\n\nGetting the Best from Your Team \n\nCharacteristics of Effective Teams\nStages of Team Development\nCoaching for Performance\nMotivating for Performance\nShift handovers & meetings\n\nYour Role in Performance Management \n\nThe Performance Management Cycle in Action\nMeasuring & Managing\nStepping up to the Responsibility\nEffective Feedback\nStages of Acceptance\nQuality Performance Conversations\n7 Keys to Feedback\nRole Play\n\nManaging Difficult People & Situations \n\nResponse to Conflict – Thomas Kilman\nAssertive Techniques & Handling Aggression\nTypical Difficult Situations in your Role – Role Plays\nDeveloping Your Conflict Management Style & Preferences\n\nPersonal Action Plans \nTrainer: Invisio
URL:https://icbe.ie/event/team-lead-supervisor-skills-program-virtual-classroom-2/
LOCATION:online
CATEGORIES:ICBE Business Excellence Skillnet
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DTSTART;TZID=Europe/Dublin:20261021T100000
DTEND;TZID=Europe/Dublin:20261118T120000
DTSTAMP:20260805T133542Z
CREATED:20221125T154011Z
LAST-MODIFIED:20260805T133542Z
UID:8413-1792576800-1795003200@icbe.ie
SUMMARY:Present At Your Best - Virtual Classroom
DESCRIPTION:  \nPresent At Your Best\nwith Michelle Dinneen\n5 X 2-hour Zoom sessions (over 5 weeks) \n10am – 12noon\nWednesdays — Oct 21 & 28 + Nov 4\, 11 & 18  \nPlaces are limited to allow interactivity & practice\nCost: €375 member; €475 non member \nContact alison@icbe.ie or Click the CONTACT US button above to book your place \n \n  \nThursday May 14th – Know Your Audience \n\nAnalysis\nHook & Engage\nTailor\nInfluence\n\nThursday May 21st –  Structure & Content \n\nPlanning\nStorytelling\nTransitions\nMemory\n\nThursday May 28th – Slide Design \n\nVisuals\nPitfalls\nImpact\nMultimedia\n\nThursday June 4th – Presenting Virtually \n\nRules\nChallenges\nEngagement\nGamification\n\nThursday June 11th – Practical & Feedback \n\nBefore & After\nDemonstration\nFeedback\nLearning Review\n\n  \nMICHELLE DINNEEN: \nArdin Career Development is owned and run by Michelle Dinneen. \nMichelle is qualified to Masters level in Human Resource Leadership and is a Master Trainer. \nMichelle has over 15 years experience in both Operations and HR training\, learning & development in a regulated multi national environment. \nProgrammes are creative\, interactive and overall an enjoyable learning experience. \n  \n  \n  \n  \n 
URL:https://icbe.ie/event/present-at-your-best/
LOCATION:online
CATEGORIES:ICBE Business Excellence Skillnet
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261110T100000
DTEND;TZID=Europe/Dublin:20261110T120000
DTSTAMP:20260805T160440Z
CREATED:20220120T191642Z
LAST-MODIFIED:20260805T160440Z
UID:6213-1794304800-1794312000@icbe.ie
SUMMARY:Influencing without Authority - 2-hour Virtual Classroom
DESCRIPTION:Influencing without Authority \n2-hour zoom webinar \n10am – 12noon / Tuesday Nov 10th \n€95 Member / €135 Non Member (per person) \nTo book your place/s\, click the CONTACT US button above or contact alison@icbe.ie  \nThis influencing course is ideal for those who need to have work done through others\,or who need to convince another person to buy into an idea. \nWe focus on the key elements of influencing others when there is lack of authority-personal power\, and persuasion. \nThis two-hour session will be delivered virtually\, taking the form of presentations\, open facilitateddiscussions\, break out room activities & discussions\, large group activity and action planning. Learning Outcomes:  At this end of this course attendees will – Understand what influencing is and the required skills for effective influencing without authority Understand the impact of influencing in a complex organisation Know their inherent influencing style\, when to use and impact of it Six Principles of Persuasion Explore ways to influence using different approaches Pre-Course Interaction:Attendees are asked to complete an Influencing Style Questionnaire\, the outcomes of which are utilised during the course. Agenda: Welcome & Introductions Influencing – What is it\, Skills required\, Influencing in a complex organisation\, Influence & Power Influencing styles – The 3 Greeks – Ethos\, Pathos & Logos\, influencing styles – What is yours? When to use and impact of it Six Principles of Persuasion Putting it into practice – Influencing activity completed by group 1 Small Step – using the progressive principal attendees will define a specific action step to ensure transfer of learning back to the workplace \nFacilitated by Orla Sherlock\, Trigraph Professional Services \nOrla Sherlock is an Executive Coach and senior Learning & Development specialist with over 28 years’ experience within the private and public sector. She is a graduate of Trinity College\, Dublin and the National College of Ireland and is a member of CIPD\, IITD and the European Mentoring & Coaching Council. Her educational background is in HR\, Business & Pharmacy. She holds a Diploma in Business and Executive Coaching\, accredited by EMCC and is also certified as an EQ-i 2.0 and EQ360 qualified practitioner. \nAreas of expertise: \n• Emotional Intelligence – Qualified Practitioner in EQi 2.0 & EQi 360 (MHS) – supporting Leaders in developing key EI competencies that begin to change the impact and influence they have on their teams and in their personal lives.• Leadership & Management Development – Orla works with clients to interpret and translate their business objectives and needs into training & development interventions. Designing and delivering highly interactive and practical relevant training in areas of Leadership & Management Development for private & public sector clients.• Performance Management – specifically supporting managers on developing and honing the skills required to lead and engage people through courageous conversations
URL:https://icbe.ie/event/influencing-without-authority/
LOCATION:online
CATEGORIES:ICBE Business Excellence Skillnet
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