Minister for Jobs, Enterprise & Innovation Mary Mitchell O’Connor today announced that Technical Support Services company Trusource Labs is to establish an International Operations Centre in Limerick, creating 134 jobs over three years.
The project is supported by the Department of Jobs, Enterprise & Innovation through IDA Ireland.
Trusource Labs is headquartered in Austin, Texas. The privately held company services technology companies that specialise in the Internet of Things and providing support for companies that use Apple devices.
The company delivers innovative solutions for connected devices and business critical software solutions by providing an effortless technology support experience that strengthens customer relationships. Services focus on minimising the need for customers to phone for technical support, including working with companies and their engineers when products are at beta stage and focusing on ways to enhance the customer’s experience from purchase, installation and activation of the product or service. The company helps develop content online and ‘in the box’ for troubleshooting, providing omni-channel support with phone, email, social, chat and video in multiple languages.