Introduction to Lean for Services

07/10/2026

Duration:1 hour
Category:Operational Excellence
Presenter:
Stacy Franklin of Kanso Lean Training and Facilitation
Show presenter biography
Stacy Franklin of Kanso Lean Training and Facilitation
At Kanso, we bring Lean beyond factory floors to the heart of service-based industries. Lean isn’t just about saving time or money; it’s about building a sustainable, people-centric way of working.

Our practical methods address real-world challenges and create lasting impact. Whether you’re in healthcare, tech, or retail, we help you create a culture where continuous improvement is standard, all voices are heard, and actions add true value.

A recognised expert voice in Ireland’s Lean community, Stacy speaks at industry events, guides companies in adopting a Lean mindset, and lectures on the University of Limerick’s Master Black Belt programme.

Clients value her fresh approach, meticulous eye for detail, and her habit of challenging assumptions or outdated processes by asking “Why?”, to reveal untapped opportunities.

Overview:

In this webinar, we will introduce Lean to you in a way that relates to your experience, your processes and your customers.

The purpose of this training is to give you an awareness of the different aspects of Lean, its guiding principles and showcase how that can support you to make your work, work for you.

Most of us have heard of Lean in manufacturing, in this workshop we’ll take a closer look at the application of Lean in service-based industries and processes, taking Lean out of the factory floor.

This is to show you how actual on the ground benefits can be seen in the processes that cause us the most pain.

Webinar Topics:

The purpose behind Lean
Waste and Value for us, and our Customers
The 5 Principles of Lean
Lean Case Study
The Lean Mindset, and where to start

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