Human Error Problem Solving Training

Cost: ICBE Member €600 - Non Member €700

Programme Overview

This two-day training program is designed to enable Managers and Engineers to
systematically identify the reasons for Human Error and to identify the alignment of
causes that resulted in Human Error.
Participants will learn the 4 High Level Categories of Human Error and the 12
subcategories that result in Human Error. From an analysis of these errors,
participants will be presented with options to prevent human error using Lean
techniques or minimise Human Error through an understanding of how the brain
functions. The templates provided will align to an organisations current quality or
safety management system to systematically eliminate human error over time.
In addition, participants will be introduced to the concept of SMART procedures and
how the creation and use of these procedures can help to reduce or eliminate
Human Error.

Learning Outcomes

At the end of this programme, you will be able to complete a Human Error Root
Cause Analysis and identify appropriate actions to systematically either eliminate or
minimise human error in the workplace. This will systematically support both safety
and quality initiatives in your organisation.

Who is the course for?

This programme is appropriate for any of the following roles
• Leadership
• QA Manager
• QA Engineers
• Design/Manufacturing/Safety Engineers
• Safety and/or Environmental Managers
• Anyone involved with or leading a Human Error preventative approach

Modules

1. Introduction to Human Error Prevention - Objectives, Background and Benefits
2. Introduction to how the Brain works and linkage to Human Error
3. Presentation of the CODE Error Types
4. Reasons for Competency, Omission,  Decision and Execution Errors
5. Introduction to Human Error Problem Solving process
6. Introduction to Human Error Root Cause Analysis
7. Identification of Actions to Support the elimination or reduction of the
opportunity for Human Error
8. Overview of key Elements of a Procedure template that supports Human
Error prevention – format, symbols, flow
9. Introduction to Procedure Format
10.Workshop – critique procedure provided and identify areas of improvement
11.Case Study – Develop a Procedure that supports Human Error Prevention
12.Workshop – Complete a Human Error Problem Solving process with case
study provided
13.Summary and Close