Powerful Conversations: Handling Conflict and Challenging Conversations with Confidence

Powerful Conversations (Professional Development Series)
Handling Conflict and Challenging Conversations with Confidence

2 X half day programmes on Wednesdays 15th & 22nd October
9.30am - 1pm

• Challenging Conversations - Weds 15^th October
• Giving Feedback that Lands & Assertiveness – Weds 22^nd October

Cost for series: €195 member; €250 non-member / per person
(with Skillnet funding applied)
Contact alison@icbe.ie to book your place or click the CONTACT US button above

Managing conflict, handling difficult conversations and giving constructive feedback are all part of a People Manager’s set of responsibilities. Disagreements happen and tensions arise, which can be challenging and quite complex to navigate.

During this programme we will:

• deconstruct conflict to understand what is at the root of all conflictual interactions
• then discover how to bring contentious exchanges to a more positive outcome
• explore the psychology of feedback & learn how to deliver feedback in a way that another person is open to hearing
• learn some structures to support assertiveness in conversations when needed
• spend time understanding the impact of unresolved and ongoing conflict and explore strategies to help manage our thoughts and emotions during and after challenging conversations.

This programme is suitable for Managers and Leaders with people Management responsibilities. It is also useful for Human Resources personnel who support Managers and Employees when conflict arises in the workplace.

Facilitated by:

Jane Perry is an Organisational Psychologist, Advanced Practitioner Leadership Coach and Management Development Consultant.  She specialises in Positive Leadership, Conflict management, Culture, Behaviour at work and Individual and Team Resilience and Effectiveness. She has the practical management experience of 25 years in Sales Management and nine years as a self-employed Advanced Practitioner Executive Coach and Facilitator, working with a broad range of organisations across the Public and Private Sectors.

Jane runs Leadership and Management Development Programmes which include topics such as  Performance and Development Conversations; Communication and Influencing, Relationship Building and Conflict Management. When working in the Conflict Management space, Jane works with individuals, teams and sometimes entire organisations in conflict. Her work is focused on resolution and reconciliation so that people can rebuild and sustain respectful and constructive working relationships.

Jane’s academic background is in Psychology - with an MSc in Positive Psychology and a PG Diploma in Constructivist Psychotherapy. She is an Advanced Practitioner Executive Coach and accredited Corporate Wellbeing Coach.