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CONNECT AT YOUR BEST – Professional Development Series

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  • Date: 14 Nov - 28 Nov 2024
  • Time: 10:00 am to 12:00 pm
  • Location: online

3 X two-hour workshops via Zoom (1 webinar a week for three weeks)

10am - 12pm on Thursdays - 14th, 21st + 28th November   

with Michelle Dinneen, Ardin Career Development

Cost for series: €125 member; €195 non-member / per person
(with Skillnet funding applied)
Contact alison@icbe.ie to book your place

Suitable for learners at all levels in the organisation

Do you ever leave (or walk away from) a meeting or interaction feeling frustrated, thinking ‘ I could’ve handled that better’ or regretting what was or wasn’t said?  If so, this series of Connect at Your Best modules is for you…

On completion of these modules participants will understand how to:

- Hold their ground during difficult conversations/interactions

- Assert opinions effectively

- Manage and regulate emotions

- Apply practical strategies to improve interactions for better outcomes


WORKSHOP 1: Communication & Conflict Resolution: Holding your ground

  • Pre-work: PAC assessment
  • Communication facts
  • Effective listening & questioning
  • Conflict
  • Beliefs & Learned behaviour
  • Ego states
  • Adult to Adult conversations
  • Learning review


WORKSHOP 2: Difficult Conversations - Assertiveness & Feedback: Say what you want to say

  • Pre-work: Assertiveness self - assessment
  • Our most difficult conversations
  • Passive - Assertive - Aggressive behaviour
  • Yes to the person & no to the task
  • Assertiveness framework with practical application
  • Feedback misconceptions
  • The power of facts
  • Learning review


WORKSHOP 3: Emotional Intelligence: E-Factor 

  • Emotional Intelligence - a brief history
  • Primary Emotions
  • Common misconceptions
  • Dimensions of EI
  • Triggers & Tells
  • Emotional hijacks & self-scan techniques
  • Cognitive Restructuring
  • Strategies for improving EI & practical application
  • Learning review



Ardin Career Development is owned and run by Michelle Dinneen.

Michelle is qualified to Masters level in Human Resource Leadership and is a Master Trainer.

Michelle has over 15 years experience in both Operations and HR training, learning & development in a regulated multi national environment.

Programmes are creative, interactive and overall an enjoyable learning experience.