Connect at your Best with Michelle Dinneen | Professional Development Programme
Back to Training- Date: Date to be Decided
- Time: Times to be Confirmed
Connect at Your Best
Delivered over 3 x 2 hr modules (1 day per week) via Zoom
Dates: Early 2025 course dates to be confirmed
Funded Cost: €195 per person
Contact maeve@icbe.ie or enquiries
Programme Overview
Do you ever leave a meeting or interaction feeling frustrated, thinking “I could have handled that better” or regretting what was or wasn’t said? If so, this series of Connect at Your Best modules is for you. Suitable for learners at all levels in the organisation the programme is delivered over 3 x two-hour online workshops. Modules include:
- Communication & Conflict Resolution: Holding your ground
- Difficult Conversations - Assertiveness & Feedback: Say what you want to say
- Emotional Intelligence: E-Factor
Learning Outcomes
On completion of these modules, participants will understand how to:
- Hold their ground during difficult conversations/interactions
- Assert opinions effectively
- Manage and regulate emotions
- Apply practical strategies to improve interactions for better outcomes
WORKSHOP 1: Communication & Conflict Resolution: Holding your ground
- Pre-work: PAC assessment
- Communication facts
- Effective listening & questioning
- Conflict
- Beliefs & Learned behaviour
- Ego states
- Adult to Adult conversations
- Learning review
WORKSHOP 2: Difficult Conversations - Assertiveness & Feedback: Say what you want to say
- Pre-work: Assertiveness self - assessment
- Our most difficult conversations
- Passive - Assertive - Aggressive behaviour
- Yes to the person & no to the task
- Assertiveness framework with practical application
- Feedback misconceptions
- The power of facts
- Learning review
WORKSHOP 3: Emotional Intelligence: E-Factor
- Emotional Intelligence - a brief history
- Primary Emotions
- Common misconceptions
- Dimensions of EI
- Triggers & Tells
- Emotional hijacks & self-scan techniques
- Cognitive Restructuring
- Strategies for improving EI & practical application
- Learning review
About the Facilitator – Michelle Dinneen
Ardin Career Development is owned and run by Michelle Dinneen. Michelle is qualified to Masters level in Human Resource Leadership and is a Master Trainer. Michelle has over 15 years experience in both Operations and HR training, learning & development in a regulated multi national environment.
Programmes are creative, interactive and overall an enjoyable learning experience.
Contact maeve@icbe.ie for enquiries
