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Lean Service Operations Management

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Lean Service Operations Management

Module 2 (Level 7, 5 ECTS, 6 x 4 hours)

Developing, Coordinating and Maximising in
Service Organisations

Inter-Team Dynamics for High Performance

Course Overview

This course offers a unique opportunity to develop the skills, expertise and commercial awareness in Team Leaders and Managers that’s required to optimise the performance of Service & Knowledge-Work Organisations (hereafter referred to as services).
It builds on the traditional approach to managing organisations and introduces students to the tools, methods and insights required to understand the different challenges that services present and how to overcome them.

Traditional organisations are complicated while services are complex, a difference that’s profound in its implications and not always understood by those trying to manage them.

“Operations” too is a term often misunderstood but simply means to steer, influence, shape, organise, empower and enable a team, department, function or organisation so as to achieve their goals and objectives.

Every manager needs to understand the science, principles and methods of operations management if they want to optimally manage and align their resources in an effective and efficient manner.

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TUD Expertivity SOM Program 2021 v2 (5)