Workshop: Shingo Discover Excellence

Dates: 25th-26th April 2018

Location: West Pharmaceutical Services Inc

Damastown Close; Damastown Industrial Park; Mulhuddart; Dublin D15 K009; Ireland

Facilitators: Eilish Henry & Noel Hennessey

Price: €750 ICBE Member  Non-Member €900

West Pharmaceuticals Inc

West is a leading global manufacturer in the design and production of technologically advanced, high-quality, integrated containment and delivery systems for injectable medicines. The company is headquartered in Exton, Pennsylvania and supports its customers from locations in North and South America, Europe, Asia and Australia.  Annual global sales exceed $1.4bn.  They are a trusted partner to the world’s top pharmaceutical and biotechnology companies—working by their side to improve patient health.

An integral part of the healthcare industry, West’s top priority is delivering quality products that meet the exact product specifications and quality standards customers require and expect. This focus on quality includes excellence in manufacturing, scientific and technical expertise, and management. At the manufacturing level, this means producing clean, sterile, high-quality components to minimize disruptions to the supply chain and bringing safe, effective drug products to the market—and to the patient—quickly and efficiently.

West has had a presence in Ireland since 2005 with a manufacturing and development center in Dublin, which is the European headquarters for The Tech Group, a West subsidiary that specializes in providing device design, development and manufacturing services for pharmaceutical and med-tech customers. There are now 2 West manufacturing sites in Ireland – in Dublin and more recently Waterford.  Both sites are committed to the pursuit of excellence and West’s Dublin site was named as a finalist in the 2017 Manufacturing Leaders Awards.

Discover Course Agenda

Day 1:

08:00 Welcome, Introductions, H&S Briefing; Site Context

08:45 The Shingo Model overview

10:00  Break

10:30  Three Insights of Enterprise Excellence

12:00  Lunch

12:45  The Guiding Principles

15:00  Break

15:15  Principle-based Behaviour

16:30  Reflection & Learning Points

17:00  Finish Day 1


Day 2: 

08:00  Review & and Reflect on Day 1. Confirm teams and questions for Go and See 1

09:00  Go and See 1

10:00   Discussion and debrief

10:45   Large group discussion and Review learning from Go and See 1

11:30   Prepare for Go and See 2

12:00   Lunch

12:45   Go and See 2

13:45   Discussion and debrief

14:30   Large group discussion and Review learning from Go and See 2

15:15  Prepare for Feedback to site

16:00  Feedback to site

16:30  Finish Day 2